What types of coconut products do you offer?
We offer a wide range of coconut products, including: Spray Dried Coconut Milk Powder, Coconut Water Concentrate, Coconut Milk, Coconut Oil, Tender Coconut Water, Desiccated Coconut, Virgin Coconut Oil, Coconut Vinegar, Frozen Coco Cream, Coconut Paste (Meat), and Frozen Coconut Meat.

Are your products available in different forms or packaging sizes?
Yes, our products are available in a variety of forms, such as liquid, powder, and frozen, with packaging options ranging from small-scale to large industrial quantities, such as 50 kg containers and 200 kg drums.

Do your coconut products contain any preservatives?
Most of our coconut products, like Virgin Coconut Oil and Frozen Coconut Water Concentrate, are preservative-free. However, certain products, such as Coconut Water Concentrate with Preservatives, are available for extended shelf life.

Can your coconut ingredients be used in organic and vegan food products?
Yes, our coconut products are naturally plant-based and can be used in both organic and vegan food products. We can provide documentation to confirm our products’ suitability for specific certifications.

What are the shelf life and storage requirements for your products?
The shelf life varies depending on the product. For example, Spray Dried Coconut Milk Powder has a shelf life of 18 months, while Coconut Water Concentrate should be consumed within 30 days after opening. Storage conditions typically require a cool, dry place or refrigeration after opening.

Are your products certified organic or non-GMO?
Some of our products are available with organic certifications, and we strive to meet non-GMO standards where applicable. We can provide certification details upon request.

What quality control measures do you have in place?
We follow strict quality control protocols, including regular testing and analysis at various stages of production. We ensure our products meet international quality and safety standards.

Do you comply with international food safety standards?
Yes, all our products comply with international food safety regulations, including ISO and HACCP standards, ensuring that our products meet the highest levels of quality and safety.

How do you ensure the consistent quality of your products?
We maintain strong relationships with our suppliers and use rigorous quality control measures, from sourcing to processing, to ensure consistency across all product batches.

Can you provide documentation or certificates of analysis for your products?
Yes, we can provide certificates of analysis (COA) and other necessary documentation, such as organic certifications and product specifications, to meet your requirements.

What is the minimum order quantity for bulk purchases?
The minimum order quantity depends on the product, but for most of our products, it ranges from 1 ton to 5 tons. Specific details can be discussed based on your needs.

What are the lead times for order fulfillment?
Lead times vary based on product availability and order size. Typically, orders are fulfilled within 2 to 4 weeks. For large or custom orders, lead times may be extended.

Do you offer international shipping?
Yes, we ship to numerous countries worldwide. We work with trusted logistics partners to ensure smooth and timely delivery of bulk orders to our international clients.

Can I track my order once it has shipped?
Yes, once your order has been shipped, we will provide tracking details and updates through our logistics partners so you can monitor the status of your delivery.

What shipping methods do you use, and what are the associated costs?
We offer multiple shipping options depending on your location and order size, including sea freight and air freight. Shipping costs vary depending on the shipping method, destination, and order volume.

How can I obtain pricing information for your products?
To receive pricing details, please contact us directly through the “Contact Us” page. We’ll provide a tailored quote based on your specific order requirements.

Do you offer volume discounts or special pricing for large orders?
Yes, we offer volume discounts for large bulk orders. Pricing is flexible depending on the size of the order, frequency, and terms of the agreement.

What payment methods do you accept?
We accept a variety of payment methods including wire transfers (TT), Letters of Credit (LC), and other secure payment methods. Specific terms can be discussed during the order process.

What are your payment terms for bulk orders?
Payment terms vary depending on the client and order size. Typically, we require an advance payment with the remaining balance upon shipment or delivery. Terms can be negotiated based on the order.

Are there any additional fees for export documentation or customs clearance?
While shipping fees may cover standard export documentation, additional fees may apply for special documents or customs clearance requirements depending on the destination country.

Do you practice sustainable sourcing for your coconut products?
Yes, we prioritize sustainable sourcing by partnering with farms that follow eco-friendly and ethical farming practices, ensuring the long-term health of the environment.

How does AGUSTTYA INC contribute to environmental sustainability?
We are committed to minimizing our environmental impact through responsible sourcing, waste reduction, and eco-friendly packaging solutions, helping to create a more sustainable supply chain.

Are your coconut suppliers fair trade certified?
We work with suppliers who meet fair trade standards to ensure that farmers and workers are treated ethically and paid fairly for their contributions.

What measures do you take to reduce the environmental impact of your operations?
We use eco-friendly packaging, minimize waste in production, and implement energy-efficient processes. Additionally, we continuously explore ways to reduce our carbon footprint in shipping and logistics.

How can I contact your customer support team?
You can reach our customer support team through the “Contact Us” page or by email at [director@ugenterprises.com]. Our team is available to assist you with any inquiries or issues you may have.

What after-sales services do you offer for bulk buyers?
We provide ongoing support after the sale, including assistance with logistics, documentation, and any concerns related to product quality or delivery. Our team is here to ensure your satisfaction.

How can I resolve issues with an order or product?
If you encounter any issues with your order, please contact us immediately. We’ll work to resolve any concerns related to product quality, delivery, or documentation as quickly as possible.

Do you offer product samples before placing a large order?
Yes, we can provide product samples upon request for evaluation before placing a bulk order. Please contact us to discuss sample availability and shipping details.

Can you help with customs clearance and export documentation?
Yes, we offer full support with export documentation and customs clearance to ensure smooth delivery. Our team is experienced in handling all necessary paperwork for international shipments.

Does AGUSTTYA INC offer private labeling or custom packaging options?
Yes, we offer private labeling and custom packaging solutions for businesses looking to create their own branded coconut products. Contact us for more details on customization options.

Can AGUSTTYA INC partner with us for product development or R&D?
Yes, we’re open to collaborations on product development or research and development (R&D) projects. We can work with you to develop new formulations or tailor products to your specific needs.

Are you open to forming strategic partnerships with other businesses?
Absolutely! We welcome the opportunity to form strategic partnerships with companies in related industries. Contact us to explore potential collaboration opportunities.